1. INTRODUCTION

Welcome to Urbango (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring transparency regarding how we collect, process, and store information.

This Privacy and Data Protection Policy (“Policy”) explains how we collect, use, disclose, and protect your personal and business-related data when you use our website (www.urbango.co.in) and associated services.

By accessing or using Urbango, you agree to the terms outlined in this Policy. If you do not agree, please refrain from using our services.

2. SCOPE OF THIS POLICY

This Policy applies to:

• Businesses and Service Providers – Entities that list their services, contact details, and business-related data on Urbango.
• Individual Users – Customers or visitors accessing Urbango to connect with listed businesses.
• Third-Party Service Providers – Vendors, partners, and affiliates assisting Urbango in operations.
• Employees and Internal Users – Personnel handling user data for business purposes.

3. INFORMATION WE COLLECT

We collect various types of data to enhance our services, including:

3.1 Business and Listing Information

• Business Name
• Business Type and Category
• Company Registration Details
• Business Address and Contact Details
• Services and Products Offered
• Operating Hours and Locations Served
• Customer Reviews and Ratings

3.2 Personal Data

• Name, Email, and Contact Number
• Login Credentials (secured via encryption)
• Profile and Account Preferences
• Billing and Payment Information (if applicable)

3.3 Automatically Collected Information

• IP Address and Browser Type
• Device Information and Operating System
• Location Data (if enabled by the user)
• Cookies and Tracking Data

4. FAIR AND LAWFUL PROCESSING OF PERSONAL INFORMATION

We ensure that all personal information is processed fairly, lawfully, and transparently in accordance with applicable laws.

4.1 Notice

• We provide clear and timely notice to users regarding the collection, processing, and purpose of their personal data.
• Users are informed through privacy notices, consent forms, and policy updates as required.

4.2 Choice

• Users have the right to control how their data is shared.
• We do not share personal data with third parties without giving users an opt-in or opt-out option, except where legally required.

4.3 Consent

• We process personal data only with user consent, which may be explicit or implied depending on the nature of the data and its intended use.
• Consent may be withdrawn at any time by contacting Urbango.

5. HOW WE USE YOUR INFORMATION

We use the collected data to:

• Facilitate Business Listings & Visibility – Display business profiles and services.
• Lead Generation & Business Matching – Connect businesses with potential customers or suppliers.
• Enhance User Experience & Personalization – Provide relevant recommendations and analytics-based improvements.
• Marketing & Promotional Communications – Send business inquiries, offers, and updates (users can opt out).
• Fraud Prevention & Security Compliance – Verify business listings and detect fraud.
  Legal & Regulatory Compliance – Ensure compliance with data protection laws.

6. MANAGEMENT OF PERSONAL INFORMATION

We ensure that personal information is managed responsibly and securely through the following principles:

6.1 Accuracy and Integrity

• We take reasonable steps to ensure that personal information is accurate, complete, and up to date.
• Users can review and update their information as needed.

6.2 Access and Correction

• Users have the right to request access to their personal data.
• Users may request corrections or deletions of inaccurate or outdated data.

6.3 Security Measures

• We implement appropriate security controls to protect personal information from loss, misuse, unauthorized access, or disclosure.
• Sensitive personal data is encrypted and stored securely.

6.4 Data Retention

• Personal information is retained only as long as necessary for business operations or legal compliance.
• Data no longer required is securely deleted or anonymized.

7. DATA SHARING & DISCLOSURE

We may share your data in the following cases:

• With Verified Business Partners – For networking and lead generation.
• With Third-Party Service Providers – For hosting, analytics, and support services.
• With Regulatory Authorities – If required by legal obligations.
• With Advertising Platforms – For personalized ads (only with user consent).

8. ACCOUNTABILITY, COMPLIANCE, EXCEPTION, AND VIOLATIONS

• Accountability: The Director is responsible for ensuring compliance with this Policy and may designate individuals to oversee privacy-related functions.
• Data Subject Access Requests & Complaints: Urbango provides channels for users to request data access, make complaints, and resolve disputes fairly and transparently.
• Education & Awareness: Urbango ensures employees and stakeholders are educated on privacy regulations and compliance responsibilities.
• Compliance Enforcement: The Director enforces this Policy, introduces additional privacy measures as required, and serves as the Data Protection Officer when applicable.
• Exception Requests: Any deviations from this Policy must receive approval from the Director.
• Violations: Any employee who knowingly violates this Policy may face disciplinary action, including suspension or termination, in accordance with employment laws. Illegal activities may be reported to authorities.

9. WAIVERS

• Waivers to any provision of this Policy must be formally approved by the Director or an authorized executive.
• Waivers shall be granted only in exceptional circumstances, ensuring they do not compromise data protection principles.
• All waivers must be documented, reviewed periodically, and subject to revocation if circumstances change.

10. GRIEVANCE REDRESSAL & CONTACT INFORMATION

Users with grievances or concerns related to privacy and data protection can contact us at:
Email: admin@urbango.co.in