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URBANGO PRIVACY POLICY

 

 

 

Last Updated: 03/12/2024

1. Introduction

Urbango Tech LLP (“Urbango”, “we”, “our”, or “us”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the “Platform”). Please read this Privacy Policy carefully. By using the Platform, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information:

   – Name / Full Name

   – Contact information (email address, phone number)

   – Business details (if listing a business)

   – Login credentials

   – Payment information (for premium business services, promotional and advertising services)

2.2 Non-Personal Information:

   – Device information (IP address, browser type, device type)

   – Usage data (pages visited, time spent on the Platform)

   – Location data (with your consent)

3. How We Collect Information

3.1 Information you provide directly when you:

   – Create an account

   – Submit a business listing

   – Contact our customer support

   – Participate in surveys or promotions

3.2 Information collected automatically through:

   – Cookies and similar technologies

   – Log files

   – Web beacons

4. Use of Information

We use the collected information to:

   – Provide and maintain the Platform

   – Process transactions

   – Respond to inquiries and provide customer support

   – Send administrative information and updates

   – Send marketing and promotional communications (with your consent)

   – Improve our services and develop new features

   – Detect, prevent, and address technical issues or fraudulent activities

5. Disclosure of Information

We may share your information with:

   – Service providers and business partners who assist in operating the Platform

   – Law enforcement agencies or government bodies when required by law

   – Other users of the Platform, as part of the business listing functionality

   – Third parties in the event of a business transfer or merger

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Under applicable Indian laws, you have the right to:

   – Access the personal information we hold about you

   – Correct inaccurate or incomplete information

   – Request deletion of your personal information

   – Withdraw consent for processing your information

   – Object to the processing of your information

To exercise these rights, please contact us using the information provided in Section 12.

9. Children’s Privacy

The Platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

11. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of these third parties.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Urbango Tech LLP

54/7 – Awfis Space Solutions, Vajram Esteva, 

Devarabisannahalli, Outer Ring Road – 560103, Bengaluru, Karnataka.

Email: privacy@urbango.co.in | admin@urbango.co.in

Phone: [Phone Number]

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of the Grievance Officer are provided below:

Grievance Officer

Urbango Tech LLP

54/7 – Awfis Space Solutions, Vajram Esteva, 

Devarabisannahalli, Outer Ring Road – 560103, Bengaluru, Karnataka.

Email: grievance@urbango.co.in | admin@urbango.co.in

Phone: [Phone Number]

  

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any dispute arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in [City], India.

By using the Urbango Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

 

DEFINITONS: 

“Act”           

“Act” means the Information Technology Act, 2000 (21 of 2000);

“Automated means”

“Automated means” means any equipment capable of operating automatically in response to instructions given for the purpose of processing data.

“Biometrics”

“Biometrics” means the technologies that measure and analyse human body characteristics, such as ‘fingerprints’, ‘eye retinas and irises’, ‘voice patterns’, “facial patterns’, ‘hand measurements’ and ‘DNA’ for authentication purposes.

“Body corporate”

“Body corporate” means any company and includes a firm, sole proprietorship or other association of individuals engaged in commercial or professional activities.

“Child”

“Child” means a data provider below the age of eighteen years

“Cyber incidents”

“Cyber incidents” means any real or suspected adverse event in relation to cyber security that violates an explicitly or implicitly applicable security policy resulting in unauthorised access, denial of service or disruption, unauthorised use of a computer resource for processing or storage of information or changes to data, information without authorisation.

“Cyber security”

“cyber security” means protecting information, equipment, devices, computer, computer resource, communication device and information stored therein from unauthorised access, use, disclosure, disruption, modification or destruction.

“Data”

“Data” means a representation of information, knowledge, facts, concepts or instructions which are being prepared or have been prepared in a formalised manner, and is intended to be processed, is being processed or has been processed in a computer system or computer network, and may be in any form (including computer printouts magnetic or optical storage media, punched cards, punched tapes) or stored internally in the memory of the computer.

“Data provider”

“Data provider” means the natural person to whom the personal data relates to.

“Data protection & Security”

Anyone collecting personal & customer information must fairly & lawfully process it only for limited, specifically stated purposes and use the information accurately and in a way that is adequate, relevant and not excessive, and retain the information/records no longer than absolutely necessary, process the information in accordance with law and keep the information secure and never transfer the information outside the country without adequate protection.

“Password”

“Password” means a secret word or phrase or code or passphrase or secret key, or encryption or decryption keys that one uses to gain admittance or access to information.

“Personal information”

“Personal information” means any information that relates to a natural person (individual), which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person, i.e., Name, Address, mobile Number, email id, Date of birth etc.,.

“Data processor”

“Data processor” means any person, including the State, a company, any juristic entity or any individual who processes personal data on behalf of a data fiduciary, but does not include an employee of the data fiduciary.

“Processing”

“Processing” in relation to personal data, means an operation or set of operations performed on personal data, and may include operations such as collection, recording, organisation, structuring, storage, adaptation, alteration, retrieval, use, alignment or combination, indexing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction.

“reasonable security practices and procedures”

“reasonable security practices and procedures” means security practices and procedures designed to protect such information from unauthorised access, damage, use, modification, disclosure or impairment, as may be specified in an agreement between the parties or as may be specified in any law for the time being in force and in the absence of such agreement or any law, such reasonable security practices and procedures, as may be prescribed by the Central Government in consultation with such professional bodies or associations as it may deem fit.

“Sensitive personal data or information”

Sensitive personal data or information of a person means such personal information which consists of information relating to; –

  • password;

  • financial information such as Bank account or credit card or debit card or other payment instrument details ;

  • physical, physiological and mental health condition;

  • sexual orientation;

  • medical records and history;

  • Biometric information;

  • any detail relating to the above clauses as provided to body corporate for

  • providing service; and

  • any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise;

Provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information. 

“Third Party”

All external parties, i.e. contractors, interns, trainees, vendors, users etc., who have accessed to Urbango information assets or information systems.